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Onosys, a leading enterprise platform for restaurant digital ordering, has partnered with Beggars Pizza, a family-owned Italian restaurant chain celebrated for laying it on thick, to elevate its guest experience through innovative call center and marketplace management solutions.
The initial phase of the project has successfully launched, featuring advanced call center technology that empowers Beggars Pizza employees to efficiently and effectively manage guest orders. The Onosys platform integrates seamlessly with the restaurant's point-of-sale (POS), loyalty, and payment solutions, ensuring real-time product updates, accurate pricing, and streamlined workflows. Additionally, Beggars Pizza has adopted the Onosys marketplace solution, which simplifies the publishing of menus and pricing across all marketplaces and directly injects orders into the POS system—eliminating the need for tablets at all locations.
"Beggars Pizza recently launched both marketplace management and call center solutions in partnership with Onosys," shared Amanda Garetto-Melvin, CMO/COO of Beggars Pizza. "Offboarding and onboarding can be a painful experience; however, thanks to the excellent communication, attention to detail, rapid responses, and the personal touch with care from every person at Onosys has been both a pleasure and a refreshing change of pace. We are excited with how these systems will continue to elevate both our guests and staff's experiences."
"Onosys's well thought out back end design provides us with the versatility needed in our ever-changing industry," said Laurance Garetto, Beggars Pizza Owner. Scott Boyens, CTO added "Their support in making our current systems integrate with theirs has been above and beyond."
"We are thrilled to partner with Beggars Pizza, a beloved brand with a rich history and a loyal customer base," shared Chris Anderle, President of Onosys. "By integrating our call center and marketplace solutions, we're helping them deliver a frictionless experience for their customers. We look forward to supporting Beggars Pizza as they continue to grow and enhance their offerings."
Beggars Pizza will continue to utilize Onosys's comprehensive platform to refine its operations, create memorable guest experiences, and optimize its digital ordering processes.
About Beggars Pizza
Beggars Pizza is a family-owned Italian restaurant chain that has been serving pizza, pasta, and more in Illinois and Northwest Indiana since 1976. Founded in Blue Island, Illinois, Beggars Pizza started as a mom-and-pop Italian restaurant on Chicago's South Side and has since grown to over two dozen locations.
Beggars Pizza is known for their unique signature style described in their tagline "We Lay it on THICK" that has made it a favorite among pizza lovers. In addition to their legendary pizza, they serve a wide variety of menu items, including pasta, sandwiches, appetizers, hamburgers, salads, and ice cream. Customers can experience Beggars Pizza by dining in at one of their welcoming locations, ordering carryout or delivery, or enjoying a frozen Beggars Pizza at home. The restaurant also offers a loyalty program, Big Cheese, which rewards members with points, perks, and exclusive offers. As a proud pizza partner of the Chicago White Sox, and the Chicago White Sox Charities. Beggars Pizza is deeply ingrained in its community and dedicated to delivering legendary dining experiences.
About Onosys
When multi-unit restaurant brands need a seamless customer journey and sophisticated consumer-facing menus for their customer base, they turn to Onosys. As one of the pioneers in the digital ordering space, and with clients like Pizza Ranch, Giordano's, Mr. Hero, and Jack's Family Restaurants and Rudy's, Onosys has proven itself as a trusted partner with exceptional customer service and support. With the ability to onboard new clients faster than ever, Onosys is helping restaurant brands with their digital transformation journey by implementing a fully integrated custom web-based ordering, marketplace order injection, and dispatch solution with a high-touch approach.
Contact for Questions
Chris Anderle
canderle@onosys.com
SOURCE: PR Newswire